Refund policy

Returns and refunds

Last updated: 10 October 2026

Your 14-day right to cancel

Under the UK Consumer Contracts Regulations you can cancel your order for any reason within 14 days of the day you receive it. Tell us by email at support@oddlynest.com with your order number. You then have a further 14 days to send the item back. We refund the item price and the standard delivery charge you paid within 14 days of receiving the item back, or of you showing proof that you have posted it, whichever is sooner.

Our 30-day returns promise

On top of your legal right, we accept returns of unused items in their original packaging for up to 30 days after delivery.

How to return

Email support@oddlynest.com with your order number and the item you are returning. We reply with the returns address and a returns reference.
Pack the item securely in its original packaging and include your returns reference.
Send it with a tracked service and keep your proof of postage.

Unless the item is faulty or not as described, you pay the cost of sending it back. Please do not send items to our business address without contacting us first.

Faulty or damaged items

If an item arrives damaged, is faulty, or is not as described, contact us within 30 days of delivery with a photo or short video and we will offer a refund or replacement at no cost to you. This does not affect your statutory rights under the Consumer Rights Act 2015.